General Shipping Terms
**COVID-19: As of 30/3/20 we are taking a pause on ALL orders to protect our production staff.**
Your personalised giftwrap will be rolled up and parcelled in our specially designed Pretty Gifted triangular tube.
All giftwrap prices include delivery.We aim to dispatch it within 3 working days of receipt of your order.
If you have any questions about delivery, please feel free to contact us with your enquiry.
Our UK shipping partner is Hermes. Their standard delivery is usually 24 hours from dispatch Monday to Friday. Hermes offer a tracking facility and so should you need to locate your parcel, please contact us and we will enquire on your behalf.
If you are not entirely satisfied with your purchase, we're here to help.
You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging with receipt or proof of purchase and contain information as to why it is being returned.
Once we receive your item, we will inspect it and notify you on the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We are very happy to discuss European shipping enquiries.
Please contact us prior to ordering with the full address, country, region and district code for delivery plus your contact information including telephone number. We aim to respond to all shipping enquiries within 1 working day
We are very happy to discuss Worldwide shipping enquiries.
Please contact us prior to ordering with the full address, country, region and district code for delivery plus your contact information including telephone number. We aim to respond to all shipping enquiries within 1 working day.